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I have some important Word documents saved on my Mac, but every time I try to open them, the application crashes!” This is a recent query posted on a forum by a concerned user about MS Word on Mac. Since MS Office is a third-party application on Mac, a lot of users struggle with it. Microsoft Word keeps freezing I recently renewed my Office subscription after letting it lapse for a few months. It has only been two days but I can't get Microsoft Word to function properly - it will open a new document but trying to save a new document results in the program freezing, forcing me to force quit it using Task Manager. To prevent freezing and crashing of Microsoft Office apps on your Mac, upgrade to macOS 10.13 High Sierra and update Office to version 15.38 or later. If you are using earlier MS Office and Mac OS X versions, you may experience Word, Excel, an Outlook freeze-ups, and crashes. Feb 22, 2020 Microsoft Word crashes when saving is a common problem in everyday use. If you happen to encounter this issue, you can try the approaches in this article to troubleshoot. Besides, you also can learn how to recover unsaved Word document and how to recover deleted Word document with EaseUS file recovery tool. When you save, Word for Mac crashes or quits Step 1: Download and install all Office updates. Step 2: Check the hard disc name. Step 3: Save to a different location. Step 4: Empty the AutoRecovery folder. Step 5: Remove Word preferences. Step 6: Create a new user account. Step 7: Test saving. Jan 26, 2016 Microsoft word keeps freezing on my mac. I checked for updates and it is up to date. Excel works just fine, - Answered by a verified Mac Support Specialist We use cookies to give you the best possible experience on our website. Mac users have reported that Word, Excel, and Outlook applications started freezing or crashing. After the recent macOS High Sierra upgrade in September 2017, Microsoft claimed no issues had been registered. If you do experience Word freeze-ups on the earlier OS X.
-->Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you save a Word for Mac document, the application crashes or quits unexpectedly.
Resolution
Step 1: Download and install all Office updates
To obtain updates with Office for Mac applications, follow these steps:
Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there's no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:
- Start any Office for Mac application on your computer.
- Click Help menu, click Check for Updates.
For additional information about Office for Mac updates, seeWhere and how to obtain Office for Mac software updates.
If the issue continues to occur, proceed to the next step.
Step 2: Check the hard disc name
Make sure that your hard disc has a name. The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.
Step 3: Save to a different location
If you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.
Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path 'HDusersyour user nameDesktop.' These characters are counted toward the 255-character limit.
If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc. If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.
If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support.
Step 4: Empty the AutoRecovery folder
Important
The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.
If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.
Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:
To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:
Quit all applications.
On the File menu, click New Folder.
A new folder is created on the desktop. The folder will be called 'New Folder.'
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Application Support, and then open Microsoft.
Open Office 2011 AutoRecovery.
On the Edit menu, click Select All.
Drag all files into 'New Folder' on the desktop.
The AutoRecovery folder should be empty.
Open Excel for Mac 2011 and try to save a file.
If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.
If the problem continues to occur, go to the next method.
To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:
Quit all applications.
On the File menu, click New Folder.
A new folder is created on the desktop. The folder will be called 'New Folder.'
On the Go menu, click Documents.
Open Microsoft User Data, and then open Office 2011 AutoRecovery.
On the Edit menu, click Select All.
Drag all files into 'New Folder' on the desktop.
The AutoRecovery folder should be empty.
Open Excel for Mac 2011 and try to save a file.
If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.
If the problem continues to occur, go to the next method.
Step 5: Remove Word preferences
Note
Removing the preferences will remove any customizations that you made. These customizations include changes to toolbars and custom dictionaries and keyboard shortcuts that you created.
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences.
Look for a file that is named com.microsoft.Word.plist.
If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.
If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.
Quit all Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences, and then open Microsoft.
Locate the file that is named com.microsoft.Word.prefs.plist.
Move the file to the desktop.
Microsoft word shutting down unexpectedly macbook. Keep dragging until Mail shows only the list of messages, not the message viewer. Hide the message viewer portion of the window by carefully dragging the thin separator bar between it and your list of messages. In this view, you can see messages only by double-clicking to open the message. If Mail opens with no windows visible, choose File New Viewer Window.
Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Application Support, and then open Microsoft.
Open Office, and then open User Templates.
Locate the file that is named Normal, and then move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, go to the next step.
Step 6: Create a new user account
Sometimes, user-specific information can become corrupted. This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.
If the issue occurs even when you use the alternative account, go to the next step.
Step 7: Test saving the file in safe mode
Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.
For information about how to enter safe mode in Mac OS, seeClean startup to see if background programs are interfering with Office for Mac.
More information
If the steps in this article did not resolve the issue, visit the Mac forums for possible resolutions/workarounds.
Mar 31,2020 • Filed to: Mac Recovery • Proven solutions
“How to open Word on Mac? I have some important Word documents saved on my Mac, but every time I try to open them, the application crashes!”
This is a recent query posted on a forum by a concerned user about MS Word on Mac. Since MS Office is a third-party application on Mac, a lot of users struggle with it. For instance, some people say that Microsoft Word won’t open on Mac, even after numerous efforts. Chances are that there could be a problem with the software itself or your Mac as well. The good news is that you can learn how to open Word on Mac and fix this issue by following some simple steps. In this guide, we will help you resolve the Word won’t open on Mac query like a pro.
Part 1: How to Open Microsoft Word on Mac?
There are times when users are not able to understand how to open Microsoft Word on Mac. Needless to say, before you proceed, make sure that MS Word is already installed on your Mac and is running smoothly. You can just look for the Word application on your Mac and launch it without any trouble. Here’s how to open Word on Mac seamlessly.
Step 1 The easiest way to open Word on Mac is by using the Spotlight search. Simply click on the search icon on the top-right corner of the screen.
Step 2 You can either look for the MS Word application or type the name of the document that you wish to open. Click on the searched results to launch it.
Step 3 Subsequently, you can also view the installed Applications by visiting Mac’s System Preferences. Also, you can just press Command + Shift + A to open the Applications tab.
Step 4 Scroll down to view all the MS Office applications installed on your Mac. Look for MS Word and double-click it to launch the application.
Part 2: Why Microsoft Word Won't Open on Mac?
Before we learn ways to fix Word won’t open on Mac, it is important to know what could have caused the issue in the first place. Here are some of the common reasons why Word won’t open on Mac:
- There might be some issue with MS Word or the Office application.
- The installer could have been corrupt, leading to a malfunction application installation.
- If you are running an outdated version of MS Word on a new macOS, then you can encounter this issue.
- The storage unit where MS Word was installed could have been corrupt as well.
- A system setting could be blocking the Word application in the background.
- The MS Word document that you are trying to open could have been corrupt.
- A change in Word Preferences or app settings can also lead to the malfunction of the utility tool.
Part 3: What to Do When Word Files Won't Open on Mac?
As you can see, there could be different reasons for Word files not opening on Mac. Thankfully, you can easily fix this issue by following some thoughtful troubleshooting tips. Here’s how you can also resolve the Microsoft Word not opening on Mac problem.
Solution 1: Run 'Disk Utility' to Repair
Disk Utility is the native feature of macOS that can help us repair a disk (system storage or external devices). You can access it via Mac’s Applications or by booting your system in the recovery mode. Therefore, if your Mac is functioning seamlessly, then you can take the assistance of Disk Utility in no time. This will scan your Mac’s storage and make sure that it won’t lead to any MS Word issue.
Step 1 Firstly, go to your Mac’s Finder and visit Applications > Utilities. From the list of the available Utility tools, select “Disk Utility” and open it.
Step 2 This will launch the Disk Utility application on Mac. On the left panel, you can see the available drives and partitions. Simply select the drive where MS Word is installed.
Step 3 You will get its details on the right and numerous other options. From its toolbar, click on the “First Aid” button.
Step 4 A pop-up window will ask you to confirm your choice. Click on the “Run” button and wait for a while as Mac would repair its storage.
Solution 2: Remove Word Preferences
Chances are that there could be a problem with the MS Word application installed on your Mac as well. For instance, the default template or Word preferences could clash with its functioning. In this case, you can just remove the Word Preferences and try to fix the Word won’t open on Mac issue instantly.
Step 1 To start with, select the Word icon on the desktop or open the application. Go to the Finder menu and click on Word > Preferences.
Step 2 This will launch the Word Preferences window on the screen. Click on the “File Locations” option to continue.
Step 3 Now, you can see different file types with their location. Click on the “User Templates” option and choose to reset it.
Step 4 If you want to delete it entirely, then click on the “Modify” button instead. Look for the “Normal” file, cut it, and paste it somewhere else (or just delete it from the location).
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Solution 3: Try 'Open and Repair'
The above-listed solutions would work if there is an issue with Mac’s storage or the Word application itself. Though, the reason why won’t Word open on Mac could be something else as well. For instance, the Word document that you are trying to open could have been corrupt. To repair a corrupted Word document, you can take the assistance of the application’s native feature. Here’s how to open Word on Mac and repair a faulty document.
Step 1 If the MS Word application is already not opened, then do the same by clicking on its icon.
Step 2 After the application is launched, go to its main menu and click on File > Open to proceed.
Step 3 As a browser window will launch, simply go to the location where the faulty Word document is stored and select it.
Step 4 Instead of clicking on the “Open” button, click on the dropdown icon and choose to “Open and Repair” the file.
Wait for a while as Word will try to automatically repair the document and would extract its saved content.
Part 4: How to Recover Lost Word Documents on Mac?
By following the discussed solutions, you would be able to fix issues like Word won’t open on Mac. Though, if you have lost some of your documents or have deleted them accidentally, then consider using Recoverit (IS) for Mac. It is a dedicated data recovery tool that can get back all kinds of lost or deleted documents on your Mac. This includes all sorts of Word, Excel, PDF, PowerPoint, and numerous other file types.
Recoverit (IS) for Mac
A Life Saver to Solve Your Data Loss Problems!
- The tool is extremely easy to use and features one of the highest data recovery rates in the market.
- It can recover data lost under different scenarios like accidentally deleted documents, corrupt Word files, lost partition, corrupt storage, etc.
- You can also recover data from an external source like SD card, USB drive, hard drive, and so on.
- The application can perform different kinds of scans on any source – quick or deep. You can perform the needed scan as per your requirements.
- Apart from Word documents, it can also recover your photos, videos, audios, compressed files, and all kinds of data.
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Even with no prior technical knowledge, you can take the assistance of Recoverit (IS) and get back your lost files on your Mac. To do it, follow these basic steps:
Step 1 Download and install
Download and install the Recoverit (IS) program on your Mac computer.
Step 2 Pick a location to scan
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In order to proceed, you can just choose a location to scan for lost Word documents. It can be the internal Mac storage or any other external device.
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Step 3 Restore your data
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This will make the application look for any lost or deleted Word file on the selected location. You can just wait for a while for the process to be completed.
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In the end, users can just preview the recovered data on the application and select the Word documents to save. Click on the “Recover” button and save them to any location of your choice.
Bonus Tips: How to Avoid Word File Corruption on Mac
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A lot of times, a Word file becomes inaccessible or corrupt on Mac as well. If you don’t want to go through unwanted issues like Word won’t open on Mac, then consider following these preventive measures:
- Always keep a backup of your important Word files so that you won’t lose them unexpectedly.
- Keep the Word application updated to make sure it won’t suffer from any compatibility issue.
- Avoid changing the extension of the documents forcefully.
- Don’t open Word documents with other third-party tools that can corrupt them.
- Keep the Mac storage clean and not cluttered to ensure its safety.
- Only use an authentic copy of MS Word from its official website. If you are using a pirated version, then it might corrupt your documents.
- Don’t close your Mac unexpectedly when the Word document is still being processed in the background.
There you go! After reading this guide, you would be able to fix issues like Microsoft Word won’t open on Mac for sure. We have come up with three working solutions on Word won’t open on Mac problems and have provided a stepwise solution on how to open Word on Mac. Apart from that, you can take the assistance of Recoverit (IS) to get back lost Word documents in no time. It is a highly secure and reliable application that can help you in more ways than you can imagine. Give it a try and never lose your important Word documents on Mac again.